The Plimplace Hotel
Types of Personal Data We Collect
Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes:
your full name, gender, date of birth and contact information (e.g. country of residence, physical address, email address and phone number), passport and visa information;
guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled and email, faxes, telephone and other messages received;
your credit card, mobile payment and other payment details;
your membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation;
any information necessary to fulfill special requests (for example, leisure, travel and guest preferences);
your reviews, feedback, opinions and interactions you have with us about our hotels, resorts, membership programme and services;
information collected through the use of closed circuit television (“CCTV”) systems and other security systems; and any other personal data you choose to provide to us (e.g. health data, social media information).
Information We Collect Automatically When You Use the Site: when you access or use the Site, we automatically collect personal data about you, including:
Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device's wireless network interface, or mobile phone number used by the device) and mobile network information.
How We Collect, Use and Disclose Your Personal Data
Subject to the requirements of applicable law, we may collect, use and disclose your personal data for the purposes set out below.
For the performance of our agreement with you, in order to:
process, confirm, provide and charge for hotel arrangements, and our goods and services, and administer mobile (where applicable) and in person check in and check out;
fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) and vendors (e.g. credit card companies, airline operators and other loyalty programmes);
provide you with access to the content on our Site, and respond to your enquiries and requests for information and services; and
administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf.
For our legitimate commercial interests.
In order to register with our mobile application(s), make an online hotel reservation or if you make an enquiry, you must provide us with the personal data marked with an asterisk or otherwise indicated as mandatory, otherwise we may not be able to process your request or comply with our legal obligations.
In addition to the above, except in limited instances where your consent is required, we may also collect, use, and disclose your personal data on the legal basis of (i) vital interest for the prevention or suppression of danger to a person's life, body, or health; (ii) public interest for the performance of task carried out in the public interest or for exercising of official authorities or duties; and/or (iii) the necessity for an establishment and defenses of legal claims.
From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS / MMS messages, telephone calls, push notifications, post, or social media (e.g. WeChat and Facebook) information that we think may be of interest to you, including about our hotels, products and services, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.
Retention of Personal Data
Third Party Sites
Last Updated: 3 November 2023
24 hr Front Desk